{"product_id":"9780367478254","title":"The Customer Experience Model (Routledge Focus on Business and Management)","description":"\u003cp\u003eFor any company, defining the most efficient marketing concept to create a competitive customer experience (CX) is vital for sustained development. The focus of this research is the creation of a comprehensible practical approach to the development of client experience: the Сustomer Experience Model (CXM).\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":48697692324075,"sku":"00000_00000_00000_00000","price":164.78,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780367478254-1.jpg?v=1781617683","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780367478254","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}