{"product_id":"9780367512835","title":"Total Quality Management (TQM) : Principles, Methods, and Applications (Mathematical Engineering, Manufacturing, and Management Sciences)","description":"\u003cp\u003eOrganisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":48697694716139,"sku":"00000_00000_00000_00000","price":329.61,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780367512835-1.jpg?v=1781617806","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780367512835","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}