{"product_id":"9780412361203","title":"World Class Performance Through Total Quality: A Practical Guide to Implementation","description":"\u003cp\u003eTotal quality management is a key management methodology to achieve and maintain world class performance and competitiveness. Following an explanation of the principles behind TQM, this work presents a step-by-step guide to the implementation of the methodology.\u003c\/p\u003e","brand":"Chapman and Hall","offers":[{"title":"Default Title","offer_id":48674390900971,"sku":"00000_00000_00000_00000","price":164.78,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780412361203","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}