{"product_id":"9780471716754","title":"It's All about Service : How to Lead Your People to Care for Your Customers","description":"\u003cp\u003ePractical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not).\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48680502100203,"sku":"00000_00000_00000_00000","price":62.26,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780471716754-1.jpg?v=1785756906","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780471716754","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}