{"product_id":"9780765621160","title":"Emotional Labor : Putting the Service in Public Service","description":"\u003cp\u003eMost public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":48682343629035,"sku":"00000_00000_00000_00000","price":567.67,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780765621160-1.jpg?v=1781636627","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780765621160","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}