{"product_id":"9780803974654","title":"Quality Improvement in European Public Services : Concepts, Cases and Commentary","description":"\u003cp\u003eProvides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.\u003c\/p\u003e","brand":"Sage Pubns Ltd","offers":[{"title":"Default Title","offer_id":48675180642539,"sku":"00000_00000_00000_00000","price":245.38,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780803974654-1.jpg?v=1785758784","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9780803974654","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}