{"product_id":"9781349477340","title":"Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies","description":"\u003cp\u003eNow, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.\u003c\/p\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":48937012232427,"sku":"00000_00000_00000_00000","price":109.85,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781349477340-1.jpg?v=1783097972","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9781349477340","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}