{"product_id":"9781563272462","title":"Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, \u0026 Sustaining Lean Improvements in Administrative Areas","description":"\u003cp\u003eExtending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office.\u003c\/p\u003e","brand":"Productivity Press","offers":[{"title":"Default Title","offer_id":49029211357419,"sku":"00000_00000_00000_00000","price":139.62,"currency_code":"SGD","in_stock":false}],"url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9781563272462","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}