{"product_id":"9781631573712","title":"Service Excellence : Creating Customer Experiences That Build Relationships","description":"\u003cp\u003eBy providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book provides concepts and tools to help managers uncover new sources of revenue from innovations, design service processes, and manage people.\u003c\/p\u003e","brand":"Business Expert Press","offers":[{"title":"Default Title","offer_id":48792388960491,"sku":"00000_00000_00000_00000","price":40.26,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781631573712-1.jpg?v=1781694606","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9781631573712","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}