{"product_id":"9781839097119","title":"Crafting Customer Experience Strategy : Lessons from Asia","description":"\u003cp\u003eCrafting Customer Experience Strategy: Lessons from Asia looks at how Customer Experience Management can be vital in providing a competitive advantage for businesses. This is essential reading for marketing scholars and practitioners looking for insights into improving their customers' experiences.\u003c\/p\u003e","brand":"Emerald Publishing Limited","offers":[{"title":"Default Title","offer_id":48831207866603,"sku":"00000_00000_00000_00000","price":192.25,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9781839097119","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}