{"product_id":"9784478112960","title":"クレ−ム対応以前の「お客様対応」お怒り対応マニュアル","description":"\u003cp\u003e３４年間で２０００件以上のクレームに対応した元お客様相談室長が教える。理不尽な要求もこれで解決！問い合わせ窓口、電話、接客等あらゆるシーンで使える！現場ですぐに使える！フレーズ集、言い換えリストが付いてます！\u003c\/p\u003e","brand":"ダイヤモンド社","offers":[{"title":"Default Title","offer_id":48599752966379,"sku":"00000_00000_00000_00000","price":27.3,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9784478112960-1.jpg?v=1781748261","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9784478112960","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}