{"product_id":"9789087536503","title":"Itil Process Manual (Best Practice Library) -- Paperback \/ softback","description":"\u003cp\u003eThis practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement.\u003c\/p\u003e","brand":"van Haren Publishing","offers":[{"title":"Default Title","offer_id":48367337865451,"sku":"00000_00000_00000_00000","price":138.07,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9789087536503-1.jpg?v=1781766387","url":"https:\/\/kinokuniya.com.sg\/ja\/products\/9789087536503","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}