{"product_id":"9780071749589","title":"The Zappos Experience: 5 Principles to Inspire, Engage, and WOW","description":"\u003cp\u003eGiven unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success\u003c\/p\u003e","brand":"Schaum Outline Series","offers":[{"title":"Default Title","offer_id":48216517640427,"sku":"EB_BM0500_G01-01_SIMS","price":46.38,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780071749589-1.jpg?v=1781605849","url":"https:\/\/kinokuniya.com.sg\/products\/9780071749589","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}