{"product_id":"9780230238428","title":"Managing Challenging Clients : Building Effective Relationships with Difficult Customers","description":"\u003cp\u003eDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.\u003c\/p\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":48664011473131,"sku":"00000_00000_00000_00000","price":100.69,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780230238428-1.jpg?v=1785752484","url":"https:\/\/kinokuniya.com.sg\/products\/9780230238428","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}