{"product_id":"9780415357029","title":"Developments in the Call Centre Industry : Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)","description":"\u003cp\u003eDrawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":48681063907563,"sku":"00000_00000_00000_00000","price":428.48,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780415357029-1.jpg?v=1781620958","url":"https:\/\/kinokuniya.com.sg\/products\/9780415357029","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}