{"product_id":"9780470907399","title":"It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused","description":"\u003cp\u003eRuthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48684028035307,"sku":"00000_00000_00000_00000","price":45.68,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780470907399-1.jpg?v=1781624356","url":"https:\/\/kinokuniya.com.sg\/products\/9780470907399","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}