{"product_id":"9781032057545","title":"Quality Service Management : A Guide to Improving Business Processes","description":"\u003cp\u003eProviding clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":48714157064427,"sku":"00000_00000_00000_00000","price":366.24,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781032057545-1.jpg?v=1781648306","url":"https:\/\/kinokuniya.com.sg\/products\/9781032057545","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}