{"product_id":"9781118433249","title":"People Love You : The Real Secret to Delivering Legendary Customer Experiences","description":"\u003cp\u003eWhat you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48728347345131,"sku":"00000_00000_00000_00000","price":45.78,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781118433249-1.jpg?v=1785756303","url":"https:\/\/kinokuniya.com.sg\/products\/9781118433249","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}