{"product_id":"9781138438774","title":"Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, \u0026 Sustaining Lean Improvements in Administrative Areas","description":"\u003cp\u003eExtending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":49029330534635,"sku":"00000_00000_00000_00000","price":666.55,"currency_code":"SGD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781138438774-1.jpg?v=1785750308","url":"https:\/\/kinokuniya.com.sg\/products\/9781138438774","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}