{"product_id":"9781138482395","title":"Quality Standards for Highly Effective Government, Second Edition","description":"\u003cp\u003eA seminal work for the public sector,\u003ci\u003e Quality Standards for Highly Effective Government (Second Edition)\u003c\/i\u003e redefines what is expected and what is required for excellence in management. The practices presented here also benefit non-profit organizations, and indeed any organization in which services are not directly rewarded by a purchase. \u003c\/p\u003e\u003cp\u003eThe book introduces three new performance standards that frame the value add of management, for processes, systems, and aligned leadership objectives. Along with defining known best practices, these standards create an imperative for the use of Lean and continuous quality improvement as a foundation for good management, built onto that defined structure.\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":49138937954539,"sku":"00000_00000_00000_00000","price":165.02,"currency_code":"SGD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781138482395-1.jpg?v=1785770719","url":"https:\/\/kinokuniya.com.sg\/products\/9781138482395","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}