{"product_id":"9781349329342","title":"The Compliance Business and Its Customers : Gaining Competitive Advantage by Controlling Your Customers","description":"\u003cp\u003eThe internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.\u003c\/p\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":48931850158315,"sku":"00000_00000_00000_00000","price":80.57,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781349329342-1.jpg?v=1783097857","url":"https:\/\/kinokuniya.com.sg\/products\/9781349329342","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}