{"product_id":"9781461438960","title":"ITIL 2011 at a Glance (Springerbriefs in Computer Science)","description":"\u003cp\u003e\"ITIL® 2011 At a Glance\" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Default Title","offer_id":48931129196779,"sku":"00000_00000_00000_00000","price":100.69,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/products\/9781461438960","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}