{"product_id":"9781668458532","title":"Global Observations on the Interplay between Service Quality and Customer Delight","description":"\u003cp\u003eExplores how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Key topics covered include buyer funnels, consumer dissonance, and digital solutions.\u003c\/p\u003e","brand":"IGI Global","offers":[{"title":"Default Title","offer_id":48848469524715,"sku":"00000_00000_00000_00000","price":595.14,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/products\/9781668458532","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}