{"product_id":"9781849288750","title":"Pragmatic Application of Service Management : The Five Anchor Approach (2ND)","description":"\u003cp\u003eCompletely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. \u003c\/p\u003e","brand":"IT Governance Publishing","offers":[{"title":"Default Title","offer_id":48799414943979,"sku":"00000_00000_00000_00000","price":73.22,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781849288750-1.jpg?v=1781708744","url":"https:\/\/kinokuniya.com.sg\/products\/9781849288750","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}