{"product_id":"9781936268627","title":"So, What's Your Proposal? : Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds!","description":"\u003cp\u003e\"Upset people tend to focus on the past in a conflict and often make it personal. Instead of criticizing them, this book teaches a simple method of shifting the focus back to problem-solving and away from all the blame. This book provides examples to help the reader stay calm and confident in various settings with high-conflict personalities or emotions involved\"--\u003c\/p\u003e","brand":"HCI Press","offers":[{"title":"Default Title","offer_id":48218747863275,"sku":"00000_00000_00000_00000","price":34.7,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781936268627-1.jpg?v=1781712738","url":"https:\/\/kinokuniya.com.sg\/products\/9781936268627","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}