{"product_id":"9783834900777","title":"Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde (Basler Schriften zum Marketing Bd.17) (2005. xxiii, 308 S. XXIII, 308 S. 21 cm)","description":"","brand":"GABLER","offers":[{"title":"Default Title","offer_id":48764458991851,"sku":"00000_00000_00000_00000","price":119.0,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/products\/9783834900777","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}