{"product_id":"9780071458276","title":"The Southwest Airlines Way (McGraw-Hill Pbk)","description":"\u003cp\u003eExplores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.\u003c\/p\u003e","brand":"McGraw-Hill Professional","offers":[{"title":"Default Title","offer_id":48663199252715,"sku":"00000_00000_00000_00000","price":43.94,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780071458276-1.jpg?v=1781605603","url":"https:\/\/kinokuniya.com.sg\/zh\/products\/9780071458276","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}