{"product_id":"9780190626341","title":"Next in Line : Lowered Care Expectations in the Age of Retail- and Value-Based Health","description":"\u003cp\u003eFor all the political branding and rebranding of healthcare in the United States, its fundamental unit of currency remains the doctor-patient relationship. This relationship has undergone seismic changes during the twenty-first century, including the introduction of new players (the so-called healthcare \"team\") and care delivery in settings like big-box stores and bureaucratic health systems. But are any of us better off? \u003c\/p\u003e\n\n\u003cp\u003eNext in Line is the first book to examine the doctor-patient relationship in the context of its new environs, in particular the impact of efficiency-driven innovation and retail-care models on physician mindsets and the patient experience. The overall picture is one of lowered expectations-a transactional, impersonal, and institutionally-limited incarnation of the medical bedside that leaves all parties underwhelmed and overstressed. \u003c\/p\u003e\n\n\u003cp\u003eBy first conducting a macro-analysis of key industry trends (including the widespread use of performance metrics and retail principles), then measuring these trends' impacts through interviews with physicians and patients, Next in Line^ is both an examination and a critique of a care system at a crossroads. It is essential reading for understanding why relational care matters -- and why it must be saved in a corporatized health system bent on using retail approaches to deliver care.\u003c\/p\u003e","brand":"Oxford University Press Inc","offers":[{"title":"Default Title","offer_id":48220827320555,"sku":"00000_00000_00000_00000","price":126.35,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780190626341-1.jpg?v=1781608583","url":"https:\/\/kinokuniya.com.sg\/zh\/products\/9780190626341","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}