{"product_id":"9780899302300","title":"Achieving Quality in Financial Service Organizations : How to Identify and Satisfy Customer Expectations","description":"\u003cp\u003eDrawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery.\u003c\/p\u003e","brand":"Praeger Publishers Inc","offers":[{"title":"Default Title","offer_id":48673910915307,"sku":"00000_00000_00000_00000","price":183.12,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9780899302300-1.jpg?v=1781645980","url":"https:\/\/kinokuniya.com.sg\/zh\/products\/9780899302300","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}