{"product_id":"9781441916396","title":"Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality (International Series in Operations Research and Management Science) \u003cVol. 139\u003e","description":"\u003cp\u003eThis important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Default Title","offer_id":48916276805867,"sku":"00000_00000_00000_00000","price":437.65,"currency_code":"SGD","in_stock":true}],"url":"https:\/\/kinokuniya.com.sg\/zh\/products\/9781441916396","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}