{"product_id":"9781917433105","title":"Customer Service for Hospitality and Tourism (4TH)","description":"\u003cp\u003eFully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability'. Explains not only the theory behind the importance of customer service but how to put this theory into practice.\u003c\/p\u003e","brand":"Goodfellow Publishers Limited","offers":[{"title":"Default Title","offer_id":48228466131179,"sku":"00000_00000_00000_00000","price":76.5,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0758\/4484\/5803\/files\/9781917433105-1.jpg?v=1781711508","url":"https:\/\/kinokuniya.com.sg\/zh\/products\/9781917433105","provider":"Books Kinokuniya Singapore","version":"1.0","type":"link"}