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Grading Health Care : The Science and Art of Developing Consumer Scorecards (Jossey Bass/aha Press Series)

Hanes, Pamela P. (EDT)/ Pamela, Hanes/ Greenlick, Merwyn R. (EDT)
128.09 SGD
会員価格
115.29
English

Product Description

Informing Health Care Purchasers In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
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Consumers of health care are becoming cost- and quality-conscious, and often choose their health plan on the basis of these criteria. Successful health systems will respond with more consumer-friendly information in the form of "score cards". This is a practical book for score card developers.

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