Mapping Work Processes (2nd Spiral)

The format of this workbook makes it suitable for classroom use as well as a concise self-study guide. The authors, all academics or practitioners, include several new types of process maps but stick to the idea that using a straightforward map is a good idea, specialized types of map make for more efficient and accurate results. The guide is heavily illustrated and includes plenty of exercise and opportunities for practice, with topics including the process of mapping a process, creating a stakeholder map, creating a value-chain map or high-level process model, creating a basic flowchart, creating a cross-functional flowchart, and creating a bottleneck chart or flowchart with load statistics. The final chapter gives solid advice on using the process maps. Annotation 2008 Book News, Inc., Portland, OR (booknews.com)