Productivity and Quality through People : Practices of Well-Managed Companies

This book contains specific recommendations by world renowned experts for boosting productivity through quality and employee management techniques. It provides new understanding, backed by the experiences of close to two dozen major firms, of the day-to-day policies and practices that contribute to business success. The contributors, representing a broad cross-section of American and Japanese business and industry, provide guidelines for developing and implementing successful productivity improvement programs including creating awareness, measuring inputs and outputs, and follow-up. They show how companies have applied quality and productivity concepts to make profits and morale soar and how the successful implementation of quality circles improves quality and productivity, customer satisfaction, and employee morale. Introductory, integrative, and concluding chapters by coeditors Shetty and Buehler provide perspective and additional suggestions for combining theory and practice to create effective programs.