Maximizing the Impact of Assessment in Higher Education : Closing the Loop with Change Management

Leveraging data for change and improvement is the least discussed but most difficult step to implement in the assessment cycle. This practical book closes the loop by linking the higher education assessment process with change management frameworks, allowing for greater institutional adaptability, improvement, and innovation. Seasoned assessment professionals Cogswell and Henning draw on cutting-edge research, models, and practical examples to guide readers through the process of using assessment findings to effect and sustain change. Chapters offer an analysis of relevant change management theories, methods and timelines for measuring change, strategies on documenting and communicating change for stakeholders, instruction on facilitating effective student–campus partnerships, and plentiful real-world examples throughout. This book is essential reading for higher education practitioners who design, coordinate, and report assessment efforts, as well as administrators and leaders who wish to see these change efforts succeed.