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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction

Waite, Andrew
512.73 SGD
会員価格
461.46
English

Product Description

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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Usually dispatches within 3-4 weeks

While every attempt has been made to ensure stock availability, occasionally we may run out of stock at our stores.

ご注文金額 50.00SGD以上で国内送料無料

Discount is applied at checkout.

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