This textbook for advanced undergraduate and graduate courses teaches students how to use information technologies to re-design business processes. Kock (Texas A&M International U.) uses real-world examples to illustrate each step, including business process modeling, redesign, and automation. An accompanying CD-ROM contains PowerPoint slides covering key systems analysis and design concepts and techniques, as well as annotated templates for course project reports. Annotation 2006 Book News, Inc., Portland, OR (booknews.com)
