Seeing Systems. Unlocking the Mysteries of Organizational Life (2ND)

Drawing on his years of experience creating organizational and societal simulations, Oshry, an educator and workshop facilitator, explains the human and system costs of five types of system blindness and shows how to transform system blindness into system insight. The book is similar in flavor to transactional analysis (remember "I'm OK-You're OK?"), written in acts and scenes, sprinkled with poems and dialogues, and populated with tops, middles, bottoms, elites, swimmers, slugs, the done-to customer, and other characters representing various organizational roles. This second edition features new cases and stories, and a new section on the "Tunnel of Limited Options." A new epilogue describes how Oshry is currently using theater, blogs, and podcasts to extend his ideas. Annotation 2007 Book News, Inc., Portland, OR (booknews.com)