Industrial Excellence : Management Quality in Manufacturing (2003. XVII, 248 p. w. 53 figs. 24 cm)

"In 1994, the idea for this project (we were not then thinking about a book) arose in a context of growing publicity surrounding prizes like the D- ing Award, the Malcolm Baldrige Award, and the European Quality Award, prompting us to ask: \"Could we de?ne what world-class manufacturing is? It's got to be more than managing processes. Are the US and Japan really in the lead