Troubleshooting and Supporting Windows 11 : Creating Robust, Reliable, Sustainable, and Secure Systems (2. Aufl.)

Diagnose, troubleshoot and repair any type of problem on your PC from startup and file access to cloud services and the challenges created by hybrid work. This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently. This book provides a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn of the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems. This updated version will guide you with the latest advancements in Windows 11 and using AI tools for troubleshooting and managing Windows security.

This book starts with a deep dive into the Windows OS, detailing what everything is, and how it works. You will learn of the in-built, additional, and third-party tools and utilities you can use to create reliable, robust and secure PC systems. Further, you will learn how to configure Windows 11 so as to avoid problems occurring, and how to support every type of end user, working from home, or in any part of the globe, speaking any language, and taking into account other factors such as ability or personal barriers. You will discover the support tools and support ecosystem you can use to create and manage effective support tracking and remote access. You will discover how to get detailed events and reliability information, and how to manage updating channels. You will deep dive into Windows 11 operating system and folder structure and learn app and software troubleshooting, process and service troubleshooting, network and internet troubleshooting and hardware and peripherals troubleshooting.

Finally, you will learn advanced troubleshooting techniques like security and encryption troubleshooting and using PowerShell scripting to repair problems. By the end, you will know how to troubleshoot complex problems and diagnose hardware problems in a PC. You will be able to troubleshoot and repair any type of problem on a Windows 11 PC.

New to the book:

Using AI to troubleshoot and repair problems
Managing Windows security features
Supporting Windows 11 on older Windows 10 PCs

What You Will Learn

How to support home and hybrid workers using their own PCs
Using scripting and PowerShell to troubleshoot and repair systems
Managing networking and internet access to minimize downtime
Managing installation and troubleshooting for updates and patches
How to use Artificial Intelligence tools to troubleshoot and repair problems

Who This Book Is For

IT Pros and system administrators who have to maintain small or large networks of connected PCs locally at their organization, or with hybrid workers.