Based upon the policies and procedures of the interlibrary loan department at Rice University in Houston, Texas, this handy desk reference provides a case study of an actual ILL department as well as insightful suggestions for organizing and operating a modern ILL department. There are ample additional resources in the book''s annotated bibliography for further exploration of particular topics. Inside you''ll find the latest, most up-to-date treatment of interlibrary loan available. You''ll also get a patron''s perspective on ILL?what users want and expect from ILL services: extensive lists of resources, updated information on copyright law, and easy-to-understand flow charts of the ILL process.
