Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
This guide shows how a company can provide technical support to solve its customers' problems, and at the same time create satisfied users who will encourage others to buy the same products or services.
Publisher
CRC Press
Publication Date
Jul 2017
ISBN
9781138412415
Pages
272 p.
Item Type
Book
Format
Hardcover
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