Healthcare by Design : A Handbook for Changemakers

Healthcare by Design presents a practical, step-by-step guide for healthcare professionals seeking to address challenges such as regulation, safety, complexity, and culture, which affect patients and families, clinicians, and healthcare organizations. Written by experienced design professionals with specific expertise in healthcare, Barry Katz, Simon Mawer, Kara Harrington, Rob Lister, Schirin Lucie Richter, and Svava Maria Atladóttir, the book draws upon recent developments in design theory and extensive industry experience. Understanding that design is as much about mindsets as methods, it provides practitioners with tools that will guide changemakers in ways to frame questions and identify opportunities, build teams, and create institutional support, and to scale their solutions throughout their respective organizations. With the aid of illustrations, charts, worksheets, and case studies, Healthcare by Design brings the creative practice of designers into productive partnership with the data-driven, evidence-based world of healthcare. The book reveals how a designer's toolkit – ideation, design research, prototyping – can be used to solve problems with fresh eyes. As a result, Healthcare by Design will provide an invaluable guide to creating actionable and sustainable solutions to improve healthcare delivery.