How to Deliver Bad News and Get Away with It : A Manager's Guide

A manager's guide to those unavoidable uncomfortable discussions. Delivering bad news is never easy, but there are ways to do it that minimize the pain for everyone involved. How to Deliver Bad News and Get Away with It shows business managers how to navigate these inevitable tough conversations using the best possible approaches. Drawing from software executive Mahesh Guruswamy's personal experience, this practical guide walks readers through delivering bad news to employees, stakeholders, customers, and even bosses. With humor and grace, it covers, among many other topics: • How to talk to an employee about an improvement plan • How to tell a client a project is delayed • How to give your boss less-than-glowing feedback • How to admit that you have to break a promise Although there are many books on the inspirational side of leadership and how to lead effectively in general, few tackle the less-fun but critical topic of having the unpopular but necessary conversations all managers must have, making this book essential for any leader's library.