Human Interactions : The Heart and Soul of Business Process Management: How People Reallly Work and How They Can Be Helped to Work Better

Using ideas from biology, psychology, social systems theory, and learning theory, Harrison-Broninski considers how people work and ways in which they can improve, focusing on workers who interact, their methods, and how these differ from machine-driven processes. He describes the nature of work, Role Activity Theory, management, project planning, and how the Human Interaction Management System software operates in aiding human-driven processes. The book is intended for managers, business analysts, academics, and software developers. Harrison-Broninski is CTO of RoleModelers Ltd, which develops software to support human processes. Annotation 2006 Book News, Inc., Portland, OR (booknews.com)