The Complete Guide to Customer Support : How to Turn Technical Assistance into a Profitable Relationship

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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

This guide shows how a company can provide technical support to solve its customers' problems, and at the same time create satisfied users who will encourage others to buy the same products or services.

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