Solving Tough Problems : An Open Way of Talking, Listening, and Creating New Realities (Large Print)

Tough problems usually don't get solved peacefully. They either don't get solved at all - they get stuck - or they get solved by force. These frustrating and frightening outcomes occur all the time. Families replay the same argument over and over, or a parent lays down the law. Organizations keep returning to a familiar crisis, or a boss decrees...