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The Definitive Guide to IT Service Metrics

McWhirter, Kurt/ Gaughan, Ted
117.17 SGD
Member Price
105.46
English

Product Description

Based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate metrics into your business, what to consider when gathering and reporting information and how to maximize the usage of metrics in order to ensure value for money from the system.

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