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BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (Second)

Name: BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (Second)
Brand: HCI Press
SKU: 00000_00000_00000_00000
Price: 36.53 SGD
Availability: InStock

Eddy, Bill

36.53 SGD

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32.88

English

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Product Description

"Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takespractice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF"--

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Publisher

HCI Press

Publication Date

Oct 2014

ISBN

9781936268726

Pages

176 p.

Item Type

Book

Format

Paperback

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BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (Second)

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BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns (Second)

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