ThisvolumeoftheLectureNotesinComputerScienceseriescontainsallthe papersacceptedforpresentationatthe13thIFIP/IEEEInternationalWorkshop onDistributedSystems:OperationsandManagement(DSOM2002),whichwas heldattheUniversityofMontreal,Canada,from21to23October2002. DSOM2002wasthethirteenthworkshopinaseriesofannualworkshopsand itfollowsinthefootstepsofhighlysuccessfulpreviousmeetings,themostrecent ofwhichwereheldinNancy,France(DSOM01),Austin,USA(DSOM00),- rich,Switzerland(DSOM99),Delaware,USA(DSOM98),andSydney,Aust- lia(DSOM97). ThegoaloftheDSOMworkshopsistobringtogetherresearchers intheareasofnetwork,systems,andservicesmanagement,frombothindustry andacademia,todiscussrecentadvancesandfosterfuturegrowthinthis?eld. Incontrasttothelargermanagementsymposia,suchasIM(IntegratedMa- gement)andNOMS(NetworkOperationsandManagementSymposium),the DSOMworkshopsareorganizedassingle-trackprogramsinordertostimulate interactionamongparticipants. ThefocusofDSOM2002is Makinge-commerceande-businessapplications successfulthroughmanagement. Ase-commerceande-businessapplications growtobeaprominentpartofday-to-daybusiness,managementtechnologies thatsupportthemgaininimportance. Thepaperspresentedattheworkshop addresstheunderlyingtechnologiesthatarekeytothesuccessofe-commerce ande-businessapplications,assuringqualityofservice,securityandtrust,e- to-endservicemanagement,andubiquity. Thisyearwewerefortunatetoreceive40high-qualitypapersfrom15co- tries,ofwhich16wereselectedforthe5technicalsessions. Thetechnicalsessions coveredthetopics ManagingQualityofService, MeasuringQualityofS- vice, ServiceArchictures, PolicyandProcess, and FaultAnalysis. This yearwealsoincludedintheprogramapanelsessiontitled EnforcingQuality: MythorReality?, toprovideaforumforopendiscussionofthestate-of-the-art andrequirementsforquality-of-servicecon?guration,monitoring,andenfor- ment. Thisworkshopowesitssuccesstoallthemembersofthetechnicalprogram committee,whodidanexcellentjobofencouragingtheircolleaguesinthe?eld tosubmithigh-qualitypapers,andwhodevotedalotoftheirtimetohelpcreate anoutstandingtechnicalprogram. Wethankthemsincerely. Wearealsovery gratefultothevolunteerreviewerswhogavegenerouslyoftheirtimetomake thereviewprocesse?ective. October2002 GilbertBabin MetinFeridun PeterKropf Organization The13thIFIP/IEEEInternationalWorkshoponDistributedSystems:Opera- onsandManagement(DSOM2002)wassponsoredbyIFIP(TC6,Communi- tionSystems;WG6. 6,ManagementofNetworksandDistributedSystems),the IEEECommunicationsSociety,theMinist`eredelaRecherche,delaScienceetde laTechnologieduQu ebec,IBM,CIRANO(CenterforInteruniversityResearch andAnalysisonOrganizations),CRT(CenterofResearchonTransportation), andBombardier. ConferenceChairs MetinFeridun,IBMResearch,Switzerland PeterKropf,UniversityofMontreal,Canada LocalArrangementsChair GilbertBabin,HEC,Montreal,Canada TechnicalProgramCommittee SebastianAbeck,UniversityofKarlsruhe,Germany NikosAnerousis,Voicemate,USA GilbertBabin,HECMontreal,Canada RaoufBoutaba,UniversityofWaterloo,Canada TorstenBraun,UniversityofBern,Switzerland MarcusBrunner,NECEurope,Germany MarkBurgess,UniversityCollegeOslo,Norway OmarCherkaoui,UniversityofQuebecinMontreal,Canada AlexanderClemm,CiscoSystems,USA TheodorCrainic,UniversityofMontreal,Canada MarkusDebusmann,FHWiesbaden,Germany GabiDreo-Rodosek,LRZMunich,Germany OlivierFestor,LORIA/INRIA,France KurtGeihs,TechnicalUniversityBerlin,Germany Heinz-GerdHegering,UniversityofMunich,Germany JosephHellerstein,IBMResearch,USA GabrielJakobson,GabrielJakobsonAssociates,USA BrigitteJaumard,UniversityofMontreal,Canada AlexanderKeller,IBMResearch,USA YoshiakiKiriha,NEC,Japan LundyLewis,AprismaManagementTechnologies,USA VIII Organization AntonioLiotta,UniversityofSurrey,UK EmilLupu,ImperialCollege,UK HananLut?yya,UniversityofWesternOntario,Canada Jean-PhilippeMartin-Flatin,CERN,Switzerland GeorgePavlou,UniversityofSurrey,UK AikoPras,UniversityofTwente,TheNetherlands DannyRaz,Technion,Israel JuergenSchoenwaelder,TechnicalUniversityofBraunschweig,Germ Keynote Speakers.- More Research Is Indeed Needed in E-commerce; Where Were Business Academicians When We Needed Them?.- Cool to Critical: Managing Web Services Now.- Panel Session.- Enforcing QoS: Myth or Reality?.- Managing Quality of Service.- Modeling of Service-Level Agreements for Composed Services.- The Architecture of NG-MON: A Passive Network Monitoring System for High-Speed IP Networks1.- Automated SLA Monitoring for Web Services.- Optimizing Quality of Service Using Fuzzy Control.- Measuring Qualit of Service.- Interaction Translation Methods for XML/SNMP Gateway.- Measuring Application Response Times with the CIM Metrics Model.- Quality Aspects in IT Service Management.- Service Architectures.- Replication and Notification Management in a Knowledge Delivery Network.- Delivering Service Adaptation with 3G Technology.- Remote Code Browsing, a Network Based Computation Utility.- Policy and Process.- Performance Study of COPS over TLS and IPsec Secure Session.- A Criteria Catalog Based Methodology for Analyzing Service Management Processes.- A Comparative Study of Policy Specification Languages for Secure Distributed Applications.- Fault Analysis.- Two Dimensional Time-Series for Anomaly Detection and Regulation in Adaptive Systems.- A Hot-Failover State Machine for Gateway Services and Its Application to a Linux Firewall.- Distributed Fault Localization in Hierarchically Routed Networks.
